Foto.com refund and reprint policies

Below you can find our refund policy and reprint policy. We try to keep it as simple and as clear as can be but if you don't find your specific situation in the article below don't hesitate to contact our support team by sending an email to [e-mail]

When do we reship or refund: 

1. If your package did not arrive 30 days after it was shipped to the correct address
2. If you received a product damaged in transit 
3. If the quality of the product does not equal the original pictures you used
4. If the borders were not cut in a satisfactory manner 

It is important to note that in any of the above cases you can choose between having your photo-album or photos reprinted and sent a second time at our expense