When will I get my refund

If you placed your order using Paypal,Mastercard or visa than the refund process may take up to 5 working days.Please note you might see the money only a few days after that, depending on your bank.

If been placed using direct debit (Bankcontact or debit cards) our support team will ask for the IBAN/BIC in order to reimburse you via a wire transfer. in such cases,the refund process may take up to 20 working days but we do try to keep it under 10.