Admin HelpDesk

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Latest activity by Admin HelpDesk
  • Admin HelpDesk created an article,

    How to order photo prints

    Please use the following link to access to our Photo editor:(copy the link when the site is ready) Select your desired format to get started,upload your files (you can  download files from your com...

  • Admin HelpDesk created an article,

    My package returned to fotocom, now what

    Any shipment which cannot be delivered to the destination due to different circumstances is considered undelivered so it will be returned to sender .Foto.com contact then the customer to confirm th...

  • Admin HelpDesk created an article,

    When will I get my refund

    If you placed your order using Paypal,Mastercard or visa than the refund process may take up to 5 working days.Please note you might see the money only a few days after that, depending on your bank...

  • Admin HelpDesk created an article,

    Quality commitment

    If  you're dissatisfied with the result you get for any reason, please let us know. Remember we offer a no quibble reprint policy, you can be sure we do all we can to ensure you're completely happy...

  • Admin HelpDesk created an article,

    How do I change my account email

    If you wish to change the email address associated with your account go to "my account" located at the top right corner of the home page, click on Account information and than change the ...

  • Admin HelpDesk created an article,

    How to choose the right photo paper type (premium, eco or mat)

    Fotocom offers three types of photo prints. Eco, mat and Premium. Our Eco prints are printed on glossy paper:  All your photo prints get the best automatic edits before printing in order to optimi...

  • Admin HelpDesk created an article,

    Is your payment page secure

    Well, yes. It is very much secure. Our entire payment process is encrypted using an SSL certificate that uses a 256 bit algorithm. 

  • Admin HelpDesk created an article,

    Are my card details secure

    You can feel very safe placing your order with us. Our website is using an SSL certificate that uses a 256 bit encryption algorithm (read: the NSA can't hack it) for the entire payment process.  Yo...

  • Admin HelpDesk created an article,

    How to make sure photos in your album look good

    A digital image is made of many thousands of dots which are usually referred to as pixels. To be able to print and enlarge an image, a certain number of pixels is required to achieve a good quality...

  • Admin HelpDesk created an article,

    How to make sure your pictures look good

    A digital image is made of many thousands of dots which are usually referred to as pixels. To be able to print and enlarge an image, a certain number of pixels is required to achieve a good quality...